TERMS AND CONDITIONS

Placing an Order

You can order directly off our website, if you have any questions about items you can email us on info@enchanted.ie or telephone us on 085 7336560. If there is an occasion you cannot find a card/frame for on our website please feel free to contact us, we love to hear our customers suggestions.

Dispatch timeline

Our general dispatch is 3-5 working days after your order has been placed. Depending on how busy we are this can at times be up to 10 days. As our frames are handmade from time to time there may be a delay in getting orders out but we will inform you upon receipt of order if there will be a wait of more than 10 working days, at which point we can refund you if you are unable to wait.

Delivery Cost

We ship most of our items with An Post and charges are according to their weight and package size guidelines. We ship to the address you provide us with so please make sure this is correct (check your eircode carefully). No responsibility will be accepted for packages going astray because of wrong information provided.

Customer Satisfaction.

We process each order with care and we hope you are happy with your purchase. If you are adding personalised details to an order please check it carefully as we won’t be responsible for wrong informaton provided.

If your order is faulty or there is a mistake on our part please return the item to us so we can replace/refund .

No replacement will be issued until we receive the item back.

We cannot accept responsibility for lost/stolen parcels. An Post has a complaints procedure and in the unlikely event of your order going missing we will  do our best to get it retrieved for you.

Product Details.

ALL PRODUCTS ARE SOLD FOR DECORATIVE PURPOSES ONLY AND ARE NOT SUITABLE FOR HANDLING BY CHILDREN DUE TO SMALL PARTS.

Photographs/images used by us are to give a general representation of our items, colours and designs may vary from time to time

Cancellation of Order

If for any reason you change your mind please inform us no more than 12 hours after placing order and we will refund you. After this point the order will be processed as normal

Payment Methods

All website orders are processed through Paypal, we find this method secure and reliable and you can check out as a guest using your visa/debit if you don’t have a PayPal account

Wholesale

If you are a retailer  that would like to stock our range please contact us at info@enchanted.ie, we would love to hear from you !

Copyright

Heart On My Sleeve Greetings, its appearance and wording is the creation of Enchanted.ie

All verses on this website are written inhouse by us and are the copyright of Karen Burke, Enchanted.ie. No unauthorised use of any of our verses is permitted. You are not permitted to use any of our verses in your own projects, whether personal or commercial. You are not permitted to publish any of our verses in any publication without the prior consent of the copyright holder. For enquiries please email info@enchanted.ie.

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